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kdeuler
Inspiring
Oct 2, 2014 12:00 AM UTC
Answered

RH Server 9's Web Admin "Sign In" button is doing nothing...

Hi all. I'm just now experimenting with a trial copy of RH Server 9.

ISSUE: When I attempt to log in to the Web Administrator (pictured below) with admin/admin for ID/pwd, nothing happens when I click the Sign In button.

Notes:

  • My IT guy says that this is likely an Apache-side issue, since 3 different browsers are showing the same behavior. He's not sure how to fix the issue though.
  • I'm running RH Server on a Win 7 VM on my Win 7 laptop.
  • The VM system has Tomcat 6.0.41 installed.

Any thoughts on what might be going on would be greatly appreciated.

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kdeulerCorrect answer
Inspiring
Oct 7, 2014 8:54 PM UTC

Fixed per Adobe phone support.

The key is to ensure that JRE 7 Update 17 is installed, and that no other JRE version/update is installed. The tech had me:

  1. Uninstall the existing JRE software (I had JRE 8, and some non-update 17 version of JRE 7, installed).
  2. Uninstall Tomcat
  3. Uninstall RH Server.
  4. Install JRE 7 Update 17.
  5. Install Tomcat
  6. Install RH Server.

I'm now able to get in the the RHS Admin Console.

I hope this info helps others.

Thanks John D. for your var. responses.

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4 replies

kdeulerAuthorCorrect answer
Inspiring
Oct 7, 2014 8:54 PM UTC

Fixed per Adobe phone support.

The key is to ensure that JRE 7 Update 17 is installed, and that no other JRE version/update is installed. The tech had me:

  1. Uninstall the existing JRE software (I had JRE 8, and some non-update 17 version of JRE 7, installed).
  2. Uninstall Tomcat
  3. Uninstall RH Server.
  4. Install JRE 7 Update 17.
  5. Install Tomcat
  6. Install RH Server.

I'm now able to get in the the RHS Admin Console.

I hope this info helps others.

Thanks John D. for your var. responses.

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johndaigle
johndaigle
Legend
Oct 7, 2014 11:09 PM UTC

Hi, Kurt

Thanks for forwarding this valuable info.

john

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John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
robocapi
Participating Frequently
Sep 2, 2016 2:53 PM UTC

It's funny I had a hard time finding this information--I think I had a similar question pending somewhere. John, you came out and did a nice training for us a few years ago.

Anyway, my only quibble with using legacy Server 9 at this point is my console has been broken for a long time because I can't keep using outdated JDKs. It gets flagged, I end up with a POA&M, have to install a newer JDK, and voila, broken again.

Does Adobe have a list of compatible modern JDKs, or is it trial and error still? I definitely can't run JRE7u17.

Thanks!

David

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