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K
kdeuler
Inspiring
October 2, 2014
Answered

RH Server 9's Web Admin "Sign In" button is doing nothing...

  • October 2, 2014
  • 1 reply
  • 1191 views

Hi all. I'm just now experimenting with a trial copy of RH Server 9.

ISSUE: When I attempt to log in to the Web Administrator (pictured below) with admin/admin for ID/pwd, nothing happens when I click the Sign In button.

Notes:

  • My IT guy says that this is likely an Apache-side issue, since 3 different browsers are showing the same behavior. He's not sure how to fix the issue though.
  • I'm running RH Server on a Win 7 VM on my Win 7 laptop.
  • The VM system has Tomcat 6.0.41 installed.

Any thoughts on what might be going on would be greatly appreciated.

This topic has been closed for replies.
Correct answer kdeuler

Fixed per Adobe phone support.

The key is to ensure that JRE 7 Update 17 is installed, and that no other JRE version/update is installed. The tech had me:

  1. Uninstall the existing JRE software (I had JRE 8, and some non-update 17 version of JRE 7, installed).
  2. Uninstall Tomcat
  3. Uninstall RH Server.
  4. Install JRE 7 Update 17.
  5. Install Tomcat
  6. Install RH Server.

I'm now able to get in the the RHS Admin Console.

I hope this info helps others.

Thanks John D. for your var. responses.

1 reply

K
kdeulerAuthorCorrect answer
Inspiring
October 7, 2014

Fixed per Adobe phone support.

The key is to ensure that JRE 7 Update 17 is installed, and that no other JRE version/update is installed. The tech had me:

  1. Uninstall the existing JRE software (I had JRE 8, and some non-update 17 version of JRE 7, installed).
  2. Uninstall Tomcat
  3. Uninstall RH Server.
  4. Install JRE 7 Update 17.
  5. Install Tomcat
  6. Install RH Server.

I'm now able to get in the the RHS Admin Console.

I hope this info helps others.

Thanks John D. for your var. responses.

johndaigle
johndaigle
Legend
October 7, 2014

Hi, Kurt

Thanks for forwarding this valuable info.

john

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
R
robocapi
Participating Frequently
September 2, 2016

It's funny I had a hard time finding this information--I think I had a similar question pending somewhere. John, you came out and did a nice training for us a few years ago.

Anyway, my only quibble with using legacy Server 9 at this point is my console has been broken for a long time because I can't keep using outdated JDKs. It gets flagged, I end up with a POA&M, have to install a newer JDK, and voila, broken again.

Does Adobe have a list of compatible modern JDKs, or is it trial and error still? I definitely can't run JRE7u17.

Thanks!

David

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