RH10-IE11 issue with Webhelp still not fixed in RH11?

Forum|Forum|11 years ago
December 19, 2014
2 replies
1004 views

Hi. I need to generate help that will run in IE 11. I have TCS 5 with RH 11. The TOC disappears like it did with RH10 output. Does anyone know if there is a workaround for this?

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M

Mayank_Meh

Community Manager

Hi There,

Can you try to apply the following patch and see if it works for you:

WebHelp issues in RoboHelp versions 10 and 11

Regards,

Mayank

A

Anonymous

Thanks Mayank. Sorry, the patch did not work. The Contents panel is still blank in IE 11 and the Index is screwed up with half the items not appearing in the output. Search works.

Followup question: Can we create WebHelp output AT ALL for IE11? I am beginning to wonder. If not, Adobe should specifically mention that and provide a workaround!

I know that Multiscreen HTML 5 output works in IE11, but I need the help template and look and feel of the Webhelp output that we used in RH10 because it is branded with our corporate colors. The Adobe HTML5 template has a lot of assets that we do not use and it does not have our branding, of course.

Can someone suggest a way to export a corporate-branded WebHelp template out of RH10 and import it into RH11?

M

Mayank_Meh

Community Manager

Hi There,

Can you check if you are facing this issue with all the projects or just this one? Are you able to reproduce the same on all the browsers (say, Chrome and firefox)?

Regards,

Mayank