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K
ktbFL
Inspiring
February 19, 2015
Question

RH10 suddenly won't let me add/import new images into my project

  • February 19, 2015
  • 1 reply
  • 607 views

I have tried accessing the "Insert Image" option using the various methods (menu, toolbar icon, right click menu), but once the dialog box is open, I click on the browse folder to find the image that I added via Explorer, but nothing happens and the app freezes.  The only thing I am able to do is close RH via the Task Manager.  I have tried rebooting and also tried doing this in multiple projects to make sure it's not my main project with the problem.  This same thing happens every time.

I CAN add an image that has already been imported into the project... I tried doing that then using Image Properties to bring in the newly created image... same result... freezes the app.  My project is only about 50MB in size... and I probably only have 2 or 3 dozen images in it so far.

I am hoping you are not going to say uninstall and re-install because I don't have the disc with me today... working from home.

Help please.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
February 19, 2015

And the project is stored..... where?

What normally happens is that when you click that folder to browse, a window that allows browsing the operating system opens up.

What my thought is here, is that perhaps the project is actually sitting on a remote server, and clicking that icon is trying to also browse the remote location and that is throwing things into a tailspin.

How long have you waited before concluding it's just hopeless and you have to kill RoboHelp?

Cheers... Rick

K
ktbFLAuthor
Inspiring
February 19, 2015

both my project and my images are on my local drive... I don't generally use files over the network/servers... so while I am working remotely.. i'm working on my laptop (local drive) at home.. and only VPN to get to the network servers and such for different purposes (like accessing the app i'm documenting).

K
ktbFLAuthor
Inspiring
February 20, 2015

CPD files can be corrupted – there is a setting to wipe it each time the project is opened, but that can add to opening delays if the project is really large. BTW – I notice that your path was really long – best practices say to keep RH really happy, use a short path structure like c:\projects\project_name\ to shorten it up.


yeah.. thanks Jeff... I had deleted the cpd a few times when this started happening... as far as the path..  I know about RH limitation with long paths.. but for me that makes it difficult to keep my project organized as it grows and becomes more complex... but I will keep that in mind.. thanks... for now it seems to be ok again... not sure if it somehow related to me working remotely even when not on VPN.

Thanks.

kb

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