Skip to main content
M
Montage9
Known Participant
November 26, 2013
Question

RH10 Webhelp and IE11

  • November 26, 2013
  • 2 replies
  • 4377 views

Using RH10 to generate Webhelp output. This has worked fine for users running firefox, chrome and IE10 in an intranet environment. (RH10 has been updated with the IE10 fixes and the chrome fix - whproxy.js file). However, With the release of IE11 users have immediately reported that there are problems with the RH10 Webhelp output. I cannot provide specifics as yet but thought it worth posting so that other users have a "heads up" on potential problems caused by IE11, and hopefully RH techies can start to pinpoint problems and look at providing potential fixes.

Will try to identify IE11 problems more specifically and provide further posts regarding issues.

OK - Viewing WebHelp output in IE11 -

Table of Contents has dissappeared, the icon is displayed on the tool bar but no TOC entries in the list;

index - displays the keyword box but does nothing and no index list is displayed;

search - search box will display and text can be entered but search does not appear to work.

For users who choose to use IE11 as their default browser, this renders the webhelp unusable.

Anyone got any ideas how to fix???

Regards

This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 27, 2013

Did you add the “meta tag fix” (meta http-equiv="X-UA-Compatible" content="IE=EmulateIE8) that forces it to emulate IE8?

Willam van Weelden
Willam van Weelden
Inspiring
November 27, 2013

There have indeed been other posts in IE11 problems. The strange thing

is that if I try an RH10 output on a webserver, it all seems to work. So

I'm wondering if this could be releated to security settings for

intranets and local files.

Can you open the console with F12 and see what error messages pop up?

Greet,

Willam

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 27, 2013

I know that in IE10 I had to add my intranet LAN server to the “Trusted Locations” list to get it to work – probably the same in IE11.

M
Montage9Author
Known Participant
November 27, 2013

Jeff

Thx for the response.

"meta tag fix" ?????? No idea what this is. My version of RH10 has all the Adobe recommended fixes applied. The published help project has been working fine for users of IE10 for some while now. Problems only started occurring when Windows Update automatically installed IE11 on their server and workstations - these problems only arose at this point, which would indicate to me that IE11 is the problem rather than anything RH10 is (or isn't) doing.

After applying the Adobe supplied fix for IE10 to RH10 all the published webhelp appeared to be working fine in IE10. Applying the whproxy.js fix from Adobe then resolved the Google Chrome update problem.

No one appears to have needed to add their intranet to Trusted Locations.

Overnight it has been reported that users who had installed IE11 and experienced problems, having reverted back to IE10, now no longer have any problems with the RH10 WebHelp output.

Again, this would indicate to me that the problem is that something has changed in IE11 that RH10 needs to address (similar to the Google Chrome issue recently).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices