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Joanna_Sciortino
Joanna_Sciortino
Known Participant
June 12, 2015
Question

RH10 WebHelp - Troubleshoot email link script

  • June 12, 2015
  • 1 reply
  • 607 views

I need assistance.  The below script was written in HTML view to allow a topic to be emailed that provides a link directly to the topic vs to the home page.

It was working for about a year and now it does not work anymore.  When the link is created and sent via email, the recipient of the email clicks on the link and it bring them to the home page.

Can someone review the script and advise what I need to do in order to correct it?

Thank you!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
June 12, 2015

Hi there

I think we may need more information here.

For example:

Does it happen with any and all browsers or one specific browser?

What version of the browser?

What does the link destination look like when it has been hovered? For example, http://www.somesite.com/somepage.htm or whatever.

What is the output type? WebHelp, FlashHelp, Responsive, Multiscreen, etc?

Cheers... Rick

Joanna_Sciortino
Joanna_SciortinoAuthor
Known Participant
June 12, 2015

The default browser used is IE 8

Output is WebHelp

Here is an example of what it looks like when the email link is selected in HTML and added to an email window:

Data Clean-up FAQ: file://ustrysvpsqlcl9/appshare/DNN_Instances/DNN_Apollo/Portals/0/IDRPHelpFile/SSL/WebHelp/start.htm#Future_State_IDRP/FAQs_Data_Clean-up_FAQ.htm


When the link is click it goes to the main home page instead of the topic.  As mentioned before it used to work correctly and now it doesn't and there have been other people touching the application so not sure why has changed to cause this issue.


Thank you for attempting to help.

Joanna

Captiv8r
Captiv8r
Legend
June 12, 2015

Hmmm, okay. If I were in your shoes and trying to fix this, my first step would involve simply opening the FAQs_Data_Clean-up_FAQ.htm topic all its own in the output folder. And from there, depending on your SSL recipe settings, hopefully you will see a "Show" link in the upper corner. If so, click the link and note what is revealed in the address bar of the browser. Copy that URL and compare it to the one that doesn't work. Does it look any different? Paste it into a new browser. Does it work to open the topic?

Cheers... Rick

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