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BMcLeod1
Known Participant
Jan 27, 2015 7:53 PM UTC
Question

RH11 404 - Page Not Found when linking to PDF file from search results using IE9 and IE10

I'm using RH11 (11.0.3.268) and I've included a number of PDF files as baggage files. The hyperlinks on the pages work fine and display the PDF files in a separate window, as expected. However, when searching for these same PDF files using the Search tab, I'm getting a 404 error with the filename. The description on the error shows the filename and says the "the requested resource is not available." This is occurring using IE9 and IE10. And, it only happens within the application, which packages the WebHelp with a war file.

I searched the forum and found where someone was having the same problem on Firefox, but was fine on IE. But, as mentioned, I'm finding it on IE.

Thoughts on how to fix this error?

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2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jan 28, 2015 10:33 AM UTC

Is the WAR file extracted at the point when the search is done? If not, I would expect it to fail.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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BMcLeod1Author
Known Participant
Jan 28, 2015 3:33 PM UTC

We decided we don’t need the PDF files to display in the search. So, I selected the setting to exclude baggage (PDF only) files from the search.

Thanks,

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