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greyowl7
Known Participant
December 2, 2014
Question

RH11 "Printed Documentation": Double-click and nothing happens

  • December 2, 2014
  • 3 replies
  • 516 views

I have just upgraded from RH9. Now, using my existing project, I try to generate a printable output. I double-click on "Printed Documentation" in the Single Source Layout pod and nothing happens. Right-click and Generate also does nothing. Right-click and View allows me to make a new copy using the existing settings but I have no way to adjust the content, layout, etc. What's gone wrong?

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3 replies

G
greyowl7Author
Known Participant
December 2, 2014

I created a new project (on the server, as I have been doing successfully since RH2). No problem with Printed Documentation. I imported all the topics, index, etc. from the old project, deleted the old one, renamed the new one as the old one, re-compiled and generated the printed documentation without problem.

I understand that it's necessary to copy the compiled .chm file to my local machine to use it.

The only thing that perturbs me somewhat (but its not new) is that during compilation I get the message "Warning: The size of stop file has to be limited in 512 bytes." which is neither English nor very meaningful.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 2, 2014

Think of the message as a warning. You are doing 25mph but the sign still says 30mph. In that scenario you would ignore it as you can here. Exceed the limit and you may hit problems.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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greyowl7Author
Known Participant
December 2, 2014

The plot thickens. I tried with a different project and it worked, no problem. A difference was that for the project which works I see a limited number of options under Single Source Layout:

With the project that I am unable to print, I see a larger set of options:

Does someone have a clue why there is this difference and why one doesn't work?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 2, 2014

No plot. Rh comes with a number of options and all that has happened in the sample is that the layouts not required have been deleted.

Try right clicking in the space below the options you have and create a new print layout, not a duplicate. Does that work?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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greyowl7Author
Known Participant
December 2, 2014

It creates "New Printed Documentation Layout" but without any chance to change settings and when I double-click, again nothing happens.


Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 2, 2014

1] Do you get the same problem with one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

2] Do you get the same if you create a new project with one or two simple topics?

3] What version of Word are you using?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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