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A
A-Bel
Inspiring
January 13, 2015
Answered

RH11: Problem insert linked FM data (FM10 or FM12) in a Robohelp project

  • January 13, 2015
  • 2 replies
  • 446 views

Hi all!

We have 2 very newTCS 5 installations (3.5 updates):

All existing RH projects include linked FM data.

On one of the workstations we have severe problems.

The old RH9 projects are working.

BUT The new RH11 projects are looping in endless calculation, when I try to update

existing projects or when I insert a linked FM in a new project.

The error message (after 10 minutes) tells, that the FM file is not a propper FM file or Framemaker should be installed.

FM 10 and 12 are installed and the files can be loaded without error. FM works without problems.

As this problem occurs only on one station, we looked for

the differences, but without a result.

We have re-installed the RH11, but without a change.

What else can we do?

Please help!!

This topic has been closed for replies.
Correct answer Peter Grainge

I have a machine set up with multiple versions of TCS and they run fine. That said, I would be linking with Word rather than Fm.

I notice you start by saying TCS and then mention reinstalling Rh. I am wondering if the problem is with Rh seeing Fm as part of TCS rather than as a separate app. You can only link with Fm if it has been installed as part of TCS rather than as a separate app.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 13, 2015

Make sure that you are all patched up on both sides – I seem to recall hearing the TCS5 had issues with linking (but not importing)

A
A-BelAuthor
Inspiring
January 14, 2015

After TCS5 de- and re- installation  and some more longsome updates I am very happy to say it is working!

Peter, the first installation was already a complete TCS 5 installation.

After the 2nd complete installation the FM files can be linked to RH projects as known in TCS3. Problem solved!

After TCS5 de- and re- installation  and some more longsome updates I am very happy to say it is working!

Jeff, there was a missing update: It was the first I tried this morning. But did not solve the problem.

Nevertheless I did it after the re-installation again.

Thank you for your support.

A. Bellut

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 14, 2015

As a TCS4 user, that’s reassuring to know that it’s working in TCS5

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
January 13, 2015

I have a machine set up with multiple versions of TCS and they run fine. That said, I would be linking with Word rather than Fm.

I notice you start by saying TCS and then mention reinstalling Rh. I am wondering if the problem is with Rh seeing Fm as part of TCS rather than as a separate app. You can only link with Fm if it has been installed as part of TCS rather than as a separate app.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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