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Tejas Dandekar
Tejas Dandekar
Inspiring
Dec 5, 2019 10:18 AM UTC
Answered

RH2017 - Click here to see page in Full context option goes missing in IE browser

Hi,

When I launch context-sensitive help topic in Chrome I get this Click here to see this page in full context option as expected in the top-right. It does not show up in IE.

 
 

Any idea how to fix this? Is this an IE issue? Any workaround?

 

 

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Tejas Dandekar
Tejas DandekarCorrect answer
Inspiring
Dec 12, 2019 3:51 PM UTC

Right, the master page was corrupt I guess. I created a new one and used the same css and header and footer.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Dec 5, 2019 3:50 PM UTC

Did you enable JavaScript in IE for the site?

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Tejas Dandekar
Tejas DandekarAuthor
Inspiring
Dec 5, 2019 3:51 PM UTC

Ah! I havent checked this. Let me try.

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Tejas Dandekar
Tejas DandekarAuthor
Inspiring
Dec 5, 2019 3:49 PM UTC

Ok, let me check and get back.

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Dec 5, 2019 3:47 PM UTC

I just generated a responsive output from 2017 and a direct call works fine locally in IE. Does it work locally for you and just not on the server? If it doesn't work locally, I don't know what the problem is given it works here.

 

Is 2017 up to date?

www.grainge.org

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Tejas Dandekar
Tejas DandekarAuthor
Inspiring
Dec 5, 2019 3:20 PM UTC

We are good with just the page, with the option to open the full help. However, the option to optin the full help shows up only in Chrome and not in IE. Why would it not show in IE?

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Dec 5, 2019 3:16 PM UTC

It's not an IE issue and it does not need a fix. The issue is how you are calling the help. If you just put in the path you will get just the page, with the option to open the full help. If you want to have CSH with the full page, see Calling Help on my site.

www.grainge.org

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