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Inspiring
Mar 23, 2026 5:44 PM UTC
Answered

RH2017 generates Printed Documentation, but screenshots -- and some pages -- are missing from online version

As noted in my question, screenshots have disappeared from my online output of RH2017 (Webhelp), as well as some topics. The Word and PDF versions are fine, but when I checked the HTML, I saw this:

<style type="text/css">/*<![CDATA[*/
A:visited {
    color: #800080;
}
A:link {
    color: #0000ff;
}
/*]]>*/</style>
</head>
Any ideas?

Thank you,

Lon

    LonTheWriterCorrect answer
    Inspiring
    Apr 1, 2026 8:33 PM UTC

    @Jeff_Coatsworth 

    This is what I did: opened the HTML tab, looked closely at the code; looked even more closely at the code and noticed that the closing brackets of several of the statements (“/>” had too much space between the / and the >, noticed because the / was red; turned blue when I deleted the extra space. No idea how the extra spaces got there.

    10 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    Mar 23, 2026 6:00 PM UTC

    You’re seeing that in the output HTML where the images are supposed to be? How does it look in the source RH project?

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    Inspiring
    Mar 24, 2026 5:54 PM UTC

    Hi, Jeff! 

    Thanks for responding. The images are present in the source RH project, even when I click the View Item button. Just not present in the output HTML, nor the Word and PDF docs...

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    Jeff_Coatsworth
    Community Expert
    Community Expert
    Mar 24, 2026 6:08 PM UTC

    Not 100% sure what you mean when you say “the View Item button” - in the source code it should just appear as a reference to a file.
    Do you have any conditions around the image line?

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