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A
Anonymous
February 23, 2017
Answered

RH2017 won't start on Win7 64

  • February 23, 2017
  • 1 reply
  • 559 views

Hello,

Just purchased and installed RH2017. After installation the program started as expected. but after exiting, it won't start again. No error message is shown, the process just starts and ends and  there is no trace in the event log nor any other log I know about.

Anyone experiencing this? Any clue ?

Thanks in advance,

Jesus

This topic has been closed for replies.
Correct answer

I have just spotted that you are saying Windows 7 64 bit. I'm not sure RoboHelp is supported on Windows 7 64 bit. Can you try it on Windows 10 64 bit or maybe Windows 8?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge


Hello everyone,

After talking to tech support it seems it has been a problem with product activation during installation. The tech support guy has remote-controlled our machine and solved the problem. It's running without problems now, but i think the installation program should be polished to inform about any problem of this kind.

Thanks for your responses!

Jesus

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 23, 2017

Have you tried running it as an administrator? Was it installed with full admin rights? Is your anti-virus really protective (i.e. over zealous?)

A
Anonymous
February 23, 2017

Hi Jeff,

I have installed as an admin, and also trying to execute it as admin. I have also tried disabling Symantec Antivirus but the result is the same. I see the RH process start in task manager and die in two seconds without any warning. I have also tried to uninstall /reinstall with the same behaviour: after installation the program runs fine one time, but once closed it never starts again.

Thanks for your response,

Jesus

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 23, 2017

I'd give Adobe Support a call - it sounds to me that you've got some aggressive anti-virus software at work that you may not know about.

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