RH2019 Application crash after Word Import

Forum|Forum|7 years ago
October 24, 2018
3 replies
1655 views

First Word import into RH2019 (same import works fine in RH2017). Kept all the defaults during import and it seemed to complete without error. However, after trying to view the resulting content and/or the index (which surprisingly is empty??) I get the following error in the lower right corner of RH2019:

Indeed, after restarting, opening the previously, newly created project and attempting to browse the results of the import similarly fails and results in the above application error again.

So, I guess RH2019 can't import the same Word document that RH2017 had no trouble with . And now the project seems broken enough to crash RH2019.

This, after RH2019 has already seen two updates, does not give me any confidence in this new release (yikes). Unfortunately, I've already paid for the upgrade... Disappointing to say the least.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

@mnair - if trying it again with the latest patch applied doesn't work, as a workaround it sounds like importing it into a Classic project works (and then you can convert that Classic project into a New UI one); or you can send @amitoj a copy of the doc so that the programmers can see what's going on.

M

mnair

Known Participant

I am getting this same issue when I try to import a word document to Adobe RoboHelp 2019. I tried several times with a 60 page document and a 250 page document. Same result - I get the Application Error.

When I close the pop-up, in some instances it attempts to import. But I waited for close to 15 mins and still it hasn't imported anything.

A

Amitoj

Adobe Employee

Few questions, have you update RH to the latest version. if not please go to Help -> Updates and update to latest update 2 of RH2019.

If the problem still persists, is it possible to share the word doc (.docx) - RH 2019 does not import .doc/.rtf - to amisingh@adobe.com for us to look at the issue

thanks

Amitoj Singh

ColdForestAuthor

Inspiring

Sorry Amitoj, as with my previous response in another thread, it's not possible to share documents from my projects. Similarly, my RH2019 installation is the latest (just installed Monday as v14.0.2).

Is there no log file or other bread crumbs of any sort that RH2019 leaves behind when this sort of crash occurs?

A

Amitoj

Adobe Employee

can you do a replace of all character to AAAAAAAAAA and just send out the .docx file. This way we have the structure and content sample but not your original copy.

thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded