Community Expert

Question

RH2019 - Failed to combine files into PDF

Forum|Forum|7 years ago
November 8, 2018
3 replies
1099 views

Using RH2019 to generate a PDF.

All I get on a test upgrade is "Failed to combine files into PDF".

I've tried:

Changing the output path.
Changing the pdf file name.
Removing spaces.
Creating a new, small toc.
Creating a new output preset.

What else should I try? (The help suggests I should get a warning icon next to the preset which opens a log file, but I get no such thing. In fact, mostly I have to kill the project with extreme prejudice to stop it "generating" after I close the error dialog box.)

It generates fine in RH11. And the new sample projects generate fine.

Documentation

This topic has been closed for replies.

L

LDill

Inspiring

Release 2019.0.4 fixed this issue for me.

L

LDill

Inspiring

I have the same problem with a project upgraded from RH2017

Peter Grainge

Community Expert

There is at least one other thread about this problem. I believe an update is to be released very soon and hopefully that will fix the problem.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Peter Grainge

Community Expert

Does it generate in 2017 or 2019 Classic?

Any project I have tried in 2019 has generated.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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A

Amebr

Author

Community Expert

Aaand, my trial has run out.

I did try your rh9_merge project and that also failed in RH2019. Although at some point I'd deleted the webhelp and printed doc outputs, so I had to create a new printed doc output. Maybe it's to do with an upgraded project with a new printed doc output? A brand new "simple test" project generated the pdf okay.

(oh, and a fresh copy of the rh10 merge within merge, upgraded through RH11. That had the printed doc output and also failed to generate in RH2019. So scratch the idea of old content, new output...)

Peter Grainge

Community Expert

Pass. If you want to send me the offending project, I'll take a look next week.

See the Contact page on my site and send the project as instructed there.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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