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Rebecca McF
Inspiring
April 1, 2021
Question

Rh2020.4.173 -receiving 'Application Error' when trying to delete files in Unused Files Report

  • April 1, 2021
  • 2 replies
  • 201 views

I have just completed the latest update for RH2020 and running version 4.0 (2020.4.173).  I am working in the Unused Files report.  I can delete the first item I choose but when I choose the 2nd file I receive an Application Error causing me to restart Rh.  Anyone else experiencing this?

 

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    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 1, 2021

    I can replicate the issue so I have voted for the bug. I found selecting Delete caused the text and check boxes to disappear so I have added that to RH-9030 | Tracker (adobe.com).

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      Rebecca McFAuthor
      Inspiring
      April 1, 2021

      thank you for helping!

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      April 1, 2021

      No reports of that report causing this that I have seen.

       

      1. Close and reopen RoboHelp. See if you can delete it then.
      2. Is it a topic or some other file type? 

      ________________________________________________________
      See www.grainge.org for free Authoring and RoboHelp Information

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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      Rebecca McFAuthor
      Inspiring
      April 1, 2021

      Thank you for responding quickly. 

      The files I need to delete are unused images.  

      I can restart Rh, open the report, and delete another file or select multiple files to delete.  It only allows me to delete once though.  I can close the report and reopen it to delete a second file but the App Error will persist.

      I have issued RH-9030 on the Tracker page with more details.

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