Skip to main content
Tejas Dandekar
Tejas Dandekar
Inspiring
March 9, 2021
Question

Rh2020 - adding a feedback form to the Frameless or Responsive HTML5 help

  • March 9, 2021
  • 4 replies
  • 328 views

Can we add a short feedback form to the Frameless or Responsive HTML 5 online help output?

Perhaps a small form with 1 or two questions about the help content in general. Is that possible?

Any idea how to set it up and how can the responses be collected?

    This topic has been closed for replies.

    4 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 11, 2021

    Please follow this link to request features. https://tracker.adobe.com

    Post the link to your feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    G
    gb92818477
    Known Participant
    March 11, 2021

    We're about to do the same: adding a Support/Feedback button that would feed our Zendesk instance. On another webpage it was added and is working properly.

    In our team, we only have minimal experience and knowledge of JavaScript, so by now we didn't find a way to have it working at all.

    Would be great to get an instruction from Adobe to perform such steps.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 9, 2021

    Some people have added a mailto: link in their master page headers to send reports in; others have added links to third party feedback systems.

    Tejas Dandekar
    Tejas DandekarAuthor
    Inspiring
    March 9, 2021

    Interesting. Will explore.

    Out of curiosity, is it possible to add the feedback form data to a simple txt file similar to a log file?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 9, 2021

    There is no built in way of adding a form but 2020 is HTML5 and CSS3 compliant so you should be able to create that in the same way as any web page. Perhaps your developers can help you?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices