Skip to main content
Tejas Dandekar
Tejas Dandekar
Inspiring
June 21, 2021
Question

RH2020 - enabling browser back button when help opening in new browser window

  • June 21, 2021
  • 2 replies
  • 306 views

Not sure if this can be controlled from RH2020. I have a frameless output and the when we click Help from within the product, the help is launched in a new browser window.

However, it does not display the full browser controls like the Refresh button or Back and Next buttons. Is that something that we can set from RH?

This topic has been closed for replies.

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 1, 2021

No. In context sensitive mode you do not get the panels where the browse sequence appears. It's not a back button as in a browser.

 

You can set up your call so that it opens to the required topic with the the panels included. However, at that point the user hasn't been to a previous topic so there is no Back. You would see any browse sequence but that's not what you are asking for.

 

See Calling Context Sensitive Help (grainge.org)

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information 

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 21, 2021

You're launching in CSH (Context Sensitive Help) mode - change the way you're calling the help in your program.

A
adrazkow
Participating Frequently
July 1, 2021

Can I get the Back button in Context Sensitive mode? Context sensitive is very important to our project, but we'd also love to have the Back button for users when they're navigating around.

A
Community Expert
AmebrCommunity Expert
Community Expert
July 1, 2021

If you want the browser address bar and buttons, that is controlled by your developers. They will need to change how they call the help so those browser features are included.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices