HiIn Dialogflow, I imported a Small Talk prebuilt intent to the Agent created as part of my RH 2020 project. But for some reason the Chatbot did not identify the intents imported. The Chatbot only identified intents created as a Microcontent in RH. Couple of questions regarding Chatbot:Is the Chatbot configured in RH only to identify intents created in RH? or is it possible for the Chatbot to also identify intents created in Dialogflow? Is it possible for the Chatbot to display a welcome message as soon as the user clicks the Chatbot button? Do we need to configure this in Dialogflow or can it be done through RH?

Inspiring

Question

RH2020 Frameless: Chatbot intents created in Dialogflow does not show in output

Forum|Forum|5 years ago
August 14, 2020
27 replies
804 views

Hi

In Dialogflow, I imported a Small Talk prebuilt intent to the Agent created as part of my RH 2020 project. But for some reason the Chatbot did not identify the intents imported. The Chatbot only identified intents created as a Microcontent in RH.

Couple of questions regarding Chatbot:

Is the Chatbot configured in RH only to identify intents created in RH? or is it possible for the Chatbot to also identify intents created in Dialogflow?
Is it possible for the Chatbot to display a welcome message as soon as the user clicks the Chatbot button? Do we need to configure this in Dialogflow or can it be done through RH?

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Peter Grainge

Community Expert

My other possible source of help is indirectly affected by the Californian fires, hence the further delay.

I'm sorry but I will come back to you when I can get this working. I know it can be made to work so I am obviously getting some detail wrong but I have no model to reference to figure out why it is not working for me.

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Peter Grainge

Community Expert

It hasn't fixed it on my test setup so I am seeking help elsewhere.

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Peter Grainge

Community Expert

I saw a post the other day saying a problem had been resolved and I thought it was this thread, obviously not. No response but Update 1 is available today so try that and then post back.

See the forum announcements about updating. Check for Updates will not work.

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Siju GeorgeAuthor

Inspiring

Hi Peter

Any update from Adobe?

Peter Grainge

Community Expert

Not yet. I will respond as soon as I hear back.

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Siju GeorgeAuthor

Inspiring

Hi Peter

Is there any update from Adobe?

S

Siju GeorgeAuthor

Inspiring

Thanks Peter.

Peter Grainge

Community Expert

Adobe are looking into this

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Peter Grainge

Community Expert

I'm having problems too. Looking into it.

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Siju GeorgeAuthor

Inspiring

Hi Vivek

I am able to get the chatbot on the Home page. I am finding it difficult to add to all topics. Though added to the <Head> section on a Master Page, the chatbot is not displayed on the output.

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