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TatuMbili
TatuMbili
Inspiring
October 22, 2021
Answered

RH2020 goes blank when I'm publishing

  • October 22, 2021
  • 2 replies
  • 155 views

I've generated my project, no issues. Then I right click and choose Publish. After a few seconds of the blue bar at the bottom showing progress, name of my project and publish profile being used, the window blanks except for the title bar and File/Edit/View/Collaborate/Help. Disappears, poof! And it seems the publish is not progressing either, I've opened a project before that hadn't finished publishing and the publish seemed to continue as I opened the project, that's not happening here. I've restarted RoboHelp, exited, waited and launched again, same result.

 

Of course this would happen on Friday afternoon when everyone wants to go home. Any ideas for me? TIA.

    This topic has been closed for replies.
    Correct answer TatuMbili

    I was able to republish. This appears to have been a VPN issue. It was hard to diagnose given that reboot did not help, there's no error message from RoboHelp indicating that it's not finding the location, even though previously I have had messages before about not finding the File system location. Very odd, so I didn't think of this option first off. It's done so thank you for your help.

    2 replies

    TatuMbili
    TatuMbiliAuthorCorrect answer
    Inspiring
    October 25, 2021

    I was able to republish. This appears to have been a VPN issue. It was hard to diagnose given that reboot did not help, there's no error message from RoboHelp indicating that it's not finding the location, even though previously I have had messages before about not finding the File system location. Very odd, so I didn't think of this option first off. It's done so thank you for your help.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 23, 2021

    Hopefully you resolved this but if not...

     

    1. Did you try just rebooting the machine.
    2. Create a new Publish profile using the File System option. If that publishes OK then you know it's something to do with access to the publish location. You would need to check the configuration of the original profile.
    3. If that doesn't help try a new Publish profile, then maybe involve IT.
    4. Beyond that, see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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