Rh2020 - Images not appearing in published page

Forum|Forum|4 years ago
April 23, 2021
13 replies
1617 views

I am using Rh2020.4.173. I have images loaded onto a topic. Their extention is .png and the appear fine. I also have a hyperlink associated to them.

When I create an output and publish the page, I am not seeing the images.

Does anyone know why?

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Correct answer rajasekhar reddm66514448

Hi @Rebecca McF ,

Can you please try selecting the "Republish All" option at the end, where you have selected your "File System" Publish profile..

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Jeff_Coatsworth

Community Expert

If you cleaned out the location on the webserver & published again & it's still not copying everything up, then I'd say you've found a bug in Patch 4 & you should file a report in the Tracker (https://tracker.adobe.com/).

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Rebecca McFAuthor

Inspiring

There are 914 more image files in my Output assets > images folder than in my Publish assets > images folder. That is a huge difference!

I have created RH-9079 to document the bug.

Thanks for all the help!!

Peter Grainge

Community Expert

Could this be the cause? https://community.adobe.com/t5/robohelp/robohelp-2019-images-not-displayed-on-output/td-p/11460600 Spaces in the filenames?

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Rebecca McFAuthor

Inspiring

I changed the name of the 'WBT icon.png' file to 'WBTIcon.png'. The image still appears in the Output but NOT in the Publish version.

Prior to the latest generated Output and Publish versions, I deleted all files in those folders so Rh had to build each from scratch. I read in another community page that doing this could help. The images still did not show up in the Published version.

With my team, we looked at the 'Output assets > images' folder compared to 'Publish assets > images' folder and found a lot of discrepancies. It seems the WBTicon.png (along with other images) did not generate in the 'Publish assets > images' folder. When I copied WBTicon.png over to the folder, the image appeared on my newly launched Published pages.

Is there a bug now in Rh2020.4.173, where the assets > images folder does not completely generate from Output to Publish?

Peter Grainge

Community Expert

Start by taking a look at Reports. Do they show in Images? Are there Broken Links to them?

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Rebecca McFAuthor

Inspiring

I am using Responsive HTML5 Output preset. The image is a .png file. The image worked under Rh2020.3.32 when I published 26Mar.

I have checked the Broken Links report. No issues with the links.

I have checked the Unused Files report and the image is not appearing on the report.

I have checked the Images report. The image is showing used. The image appears on multiple topics. In the Output the image is there. On the Publish version it is not.