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rtkwolf
rtkwolf
Inspiring
June 25, 2021
Answered

RH2020 Reviewer markup and comments move and don't display correctly

  • June 25, 2021
  • 17 replies
  • 3343 views

I’m on RH 2020.5.71 and started using the Review tool with 4 people doing the reviewing. All the reviewers received the linked emails, and everything was going fine until I started getting the markup and comments back.

Where the reviewers highlighted or made comments is not where I see it. It has jumped to a completely different line/area. A reviewer showed me on his screen how he highlighted a line and when he started to scroll down the highlighter line kept moving around. When he scrolled back up it highlighted the correct line. When I open the document in RoboHelp all highlighting, and comment markup is moved to the wrong line/area. So, I have no idea what needs to be updated!

I'm including two images one is from the reviewer called RH_Reviewer and the other is the image I see as the author called RH_Author. As you can see in the RH_Author all the mark up is in the wrong places.

Any ideas what is happening???

    This topic has been closed for replies.
    Correct answer rtkwolf

    I just wanted to let everyone know that the review process is now working. Surbhi was able to assit in getting this resolved. I have put together a document stating the steps you need to go thru from the author side and the reviewing side. The most important feature is the reviewer MUST do the markup/revisions in an "incognito mode" browser. On the author side I have only been able to see revision markup within RH, not in the browser or creative cloud. Attached is the document with each steps for the review process that is working for us.

    17 replies

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    rtkwolf
    rtkwolfAuthor
    Inspiring
    July 6, 2021

    Thank you Peter, I do realise you are not part of Adobe. I received an email last week from Surbhi Maheshwari saying they were looking into this issue. I went to email this person back today and I get a message saying it can't be delivered because the email address is no longer valid. So I was reaching out to see who can help me.

    Thanks,

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 6, 2021

    Just to clarify, I'm not part of Adobe. 

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 6, 2021

    Surbhi is from a different section of Adobe, not Support. Her section is closed this week. The address is still good though and I do know it was being looked at.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    rtkwolf
    rtkwolfAuthor
    Inspiring
    July 6, 2021

    The adobe support person (Surbhi Maheshwari) who was working on my issue last week their email is no longer valid. Can someone from Adobe please let me know if anyone is still looking at this issue? I would like a status update on where is stands.If there are any work arounds?

    Thanks,

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 30, 2021

    Ask Surbhi, that's who you emailed. 🙂

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    S
    Adobe Employee
    Surbhi_Maheshwari17103204
    Adobe Employee
    June 30, 2021

    Hi,

     

    This issue could be related to the fonts referred in the document content and might be due to different font installations on the reviewer's and author's system. This can be verified by opening the review url on both machines and checking if any discrepancy is there.
    If it is possible to share the stylesheet used with some sample content we can try to reproduce the issue at our end also. Please share your topic file and CSS file with us at sumahesh@adobe.com  to look into it further.

     

    Thanks and Regards,
    Surbhi Maheshwari

     

    rtkwolf
    rtkwolfAuthor
    Inspiring
    June 30, 2021

    Per the email I received I sent the topic and my css files to the email listed.

    Also I have no idea what Surbhi is talking about regarding the URL since I don't see a URL because I see the file in the Review tab in RoboHelp??? Maybe someone can explain that one to me.

    Secondly, I'm using the Calibri font so I can't believe that is the issue.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 29, 2021

    Adobe have been able to replicate this and are looking into it.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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