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Tejas Dandekar
Tejas Dandekar
Inspiring
April 29, 2021
Question

RH2020 - slight slowness experienced in Output

  • April 29, 2021
  • 1 reply
  • 269 views

We have a Frameless Online Help with Portal Skin. The help works as expected.

There is a slight slowness when navigating across the topics by clicking them in the left ToC pane. The content (topic title and body) displays first and then after a fraction of seconds the header and breadcrumbs display.

Is it something that anyone has faced and any solution for this?

Would long topic names or breadcrumbs be a reason for this delay of a fraction of seconds?

This topic has been closed for replies.

1 reply

Mark_Noc
Mark_Noc
Inspiring
April 29, 2021

What version of RH2020 are you using? I was experiencing the exact same issue until the RH2020 Update 4 came out, which more-or-less resolved the issue. You can find my thread here: https://community.adobe.com/t5/robohelp/frameless-html-search-auto-map-0-js-taking-12-seconds-to-load-robohelp-2020/m-p/11838599#M136172

 

Also, I would suggest you open up the dev tools on your browser and see if there is anything specific that you can see is causing the slowdown.

Tejas Dandekar
Tejas DandekarAuthor
Inspiring
April 29, 2021

Yes, I am using RH2020 update 4. Also, I notice some smaller projects/outputs do not face this issue they are fast. The one that faces the issue has slightly longer topic/section titles. Not sure if that is the issue. Will try Dev tools.

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