RH2020: Underscore Lines in Folder and File Names?

<<Please let me know which version of Fm you have>>

I recently began using Adobe Technical Communication Suite 2020.

Before that, I was using ATCS 4 (which consisted of FrameMaker 11 and RoboHelp 10).

Hello,

<<Did opening the project in 2020.3 help? If not has a second upgrade from Classic worked?>>

I updated to RH 2020.3 and then upgraded my old RH10 project using RH2020.3. When I generated the help output in RH2020.3, there were still no underscore lines in the help output folder names.

I did come up with a solution:
* The old project was created in FM11. In the FM11 project, the book name and file names had spaces (not underscores).
* This was linked to RH10. When RH10 generated the help output, it would put underscores in the help output folder names. (There was never any problem with this.)

Here was my solution:
* I went back to the old project in FM11. I renamed the FM book and all FM topic files to now have underscores instead of spaces.
* Then, in RH10, I "relinked" to the FM11 project that has the renamed files with their underscores.
* Then, in RH2020, I upgraded that "relinked" RH10 project so it is now a RH2020 project.
* Lastly, I generated that project in RH2020, and it does now have underscore lines in the folder names.
So, everything is now resolved!

<<I am assuming there were underscores in Classic. >>

Yes, the original project had underscores in the output folders.

Thanks for your input. I will try the upgrade and see what happens.

What do you see in a browser?
In the browser path, here is what I see displayed for the folder and file :

/get%20start%20gui/get_start_gui.htm

Is this an upgraded project?
Yes.

What happens in a new project?

When I create a topic, it automatically inserts underscores and displays them in Author - Content:

In the new project, the output folders also have the underscore lines; they are OK.

Do you have all updates applied? The help menu should show 2020.3.

I am at Version 2020.0.156.

The first photo below shows what I see in Author - Contents. I have selected a folder. The Rename Folder box shows the folder name with underscores:

The following photo shows the output folder as displayed in Windows Explorer. There are no underscores:

The folder shown above is in my Users... Documents... My RoboHelp Projects... outputs folder.
In the output folder, the Get Start GUI folder seems to have been automatically converted to lower case (which is good), but the spaces have not been replaced with underscore lines:
get start gui
In the output, all the project folders have this same problem, not just the folder shown above.

<<Unless deselected in Edit > Preferences, file names will automatically have an underscore substituted for any spaces you leave when entering the name.>>

My file names are OK and have underscores.

<<Folder names automatically have underscores added.>>

In output, my folder names have spaces instead of underscores. I'm wondering why and how I can get the underscores automatically added to the output folders.

Here is some more info:

• I'm looking at my project folders in Author - Contents.
• I right-click on a folder and select Rename. The Rename Folder box opens. It shows the folder name with underscores. But, in the generated output, the folder ends up with spaces instead of underscores.

Any ideas from anyone would be appreciated.... on how to make the underscore lines show up in the output folders. Thanks!