Skip to main content
S
sencinas
Inspiring
February 23, 2009
Answered

RH7 Auto publish errors

  • February 23, 2009
  • 5 replies
  • 479 views
When does RoboHelp turn the topic from a word document to an HTML file? We are having issues when trying to auto publish, the system is turning the topic to a txt file and failing to publish. However when we manually publish the project the topics come over?
This topic has been closed for replies.
Correct answer sencinas
Thank you very much I will try and see what happens

5 replies

S
sencinasAuthorCorrect answer
Inspiring
February 23, 2009
Thank you very much I will try and see what happens
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 23, 2009
Look at the meta tags and see if there are two lines, one indicating the file was created by importing from Word and one naming the doc. Delete those and try again.

Beyond that I cannot help you. I haven't worked with command line publishing.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
RoboColum_n_
RoboColum_n_
Legend
February 23, 2009
So are we now as you seem to be publishing as WebHelp Pro output to the RH Server. Is that right?

First things first. If you import a word document, the import process converts the .doc file to a .htm file. Try generating WebHelp output as tell us if that works. If not, I'd start by looking very carefully at the word file you have imported.
S
sencinasAuthor
Inspiring
February 23, 2009
That is correct we import the document as a doc first and than it changes the document to an html format. When we are trying to publish from the command line is when the publish is failing. When we are checking our config manager tool it shows these are all failing as a txt file but the topic is stored as html so I'm a bit confused
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 23, 2009
Egh? You are in the RH for HTML forum but talking as if your project is a RH for Word project as you seem to have Word documents in it.

Also what do you mean by auto publish, publishing from the command line?

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices