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R
rhxpt
Inspiring
May 22, 2008
Answered

RH7 crashes

  • May 22, 2008
  • 11 replies
  • 2301 views
Almost every time I try batch generating 2 single source layouts, RH crashes. Sometimes while generating the first, and sometimes while generating the 2nd.
RH also crashes quite frequently when saving, changing the name of a TOC entry, changing a variable etc...

Any ideas?

Thanks,
Jackie
    This topic has been closed for replies.
    Correct answer rhxpt

    All updating issues have been solved since upgrading to RH9

    11 replies

    R
    rhxptAuthorCorrect answer
    Inspiring
    November 6, 2011

    All updating issues have been solved since upgrading to RH9

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 25, 2008
    Thanks Leon. Please do not use obscene words like "food" on the forum. I don't want to see any for several days. :-)

    And we took it easy (ish!). Some folks were having dinner in the restaurant and within an hour or two could be found in the buffet eating another meal!

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Captiv8r
    Captiv8r
    Legend
    July 25, 2008
    And you would know this how?
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 25, 2008
    Take a copy of the project and trash half the topics. Does the problem still occur? Repeat until it stops. That should give you a clue as to what is causing the crash.

    I am assuming that the project is on you hard disk and you are generating to your hard disk.

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    MergeThis
    MergeThis
    Inspiring
    July 25, 2008
    Peter, welcome back!

    Or are you still on board, taking a break from the round-the-clock buffet?
    H
    HKabaker
    Inspiring
    July 22, 2008
    Rick,

    Oh, it was in the title? I've been having some senior moments lately.

    In fact, I've kicked off the process for retiring as of 9/1. But not because I can't remember a title after a thread gets going.

    Cheers,

    H
    R
    rhxptAuthor
    Inspiring
    July 22, 2008
    Hi Harvey,

    RoboHelp 7 HTML.

    The project was built in RHx5, then converted to RH6, and everything was fine. Problems only started in RH7.

    Thanks,
    Jackie
    H
    HKabaker
    Inspiring
    July 22, 2008
    Jackie,

    We need to know which version of RH you're using.

    Harvey
    Captiv8r
    Captiv8r
    Legend
    July 22, 2008
    Hi Harvey

    Just speculating here. But since the thread is titled RH7 CRASHES, I might assume version 7?

    Or were you instead referring to the RoboFlavor? (RoboHelp for Word VS RoboHelp HTML) or possibly wondering if any patches had been applied?

    Cheers... Rick
    R
    rhxptAuthor
    Inspiring
    July 21, 2008
    This solution was only very temporary.

    Robohelp still crashes while "Updating the files", right at the beginning of the compilation. This happens when generating a single file, too, and not only when batch generating, as I thought at first.

    Thanks,
    Jackie
    H
    HKabaker
    Inspiring
    July 21, 2008
    I never have used batch generating, so I just tried it.

    It's not much of a benefit. It saves you the trouble of generating the outputs separately, yes, but all it is doing is running the layouts one at a time.

    Since it updates files in each instance, you should look at the layout that's running when it crashes. Does it generate OK by itself? If you select a different set of layouts to batch generate, what happens?

    Harvey
    R
    rhxptAuthor
    Inspiring
    July 22, 2008
    Hi Harvey,

    It crashes when I generate a single layout as well. It always crashes in the same place, right at the beginning.

    The first stage is "copying files" and that is okay, but the next stage, "updating files" causes it to crash.

    Thanks,
    Jackie
    R
    rhxptAuthor
    Inspiring
    May 25, 2008
    Renamed CPD, as per your solution for a different problem I was having, and problem solved.

    Thanks very much.
    R
    rhxptAuthor
    Inspiring
    May 25, 2008
    Only happens in this specfic project.......
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 25, 2008
    Try opening one of the sample projects and seeing if you get the same crashing there, or create a new project with some test topics.

    Any error messages?

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