RH7 not saving or generating Webhelp

Peter,

RH6 has never been installed on this machine. RH7 was the first version ever installed on this machine.

In Word 2007, if you go to Word Options > Add Ins, the problems happen when the "RoboHelp Word COM Addin" is listed in the "Disabled Add Ins" list. If you go to Manage > select the COM Add-ins > click Go... it will have the RoboHelp Word COM Addin listed, but unchecked. If you Remove the add-in and then add the RHComAdd.dll file again, it fixes the problems (even when you're in the middle of working on a project). I have also had it work occassionally when I just select the add-in and restart Word, but it seems to be more reliable when you just remove it and add it again.

Also, I just added the RHComAdd.dll file to my Documents and Settings\User\Application Data\Microsoft\Add Ins folder. Doesn't make it run any better, but it's easier to reload it.

Also, I have noticed that I have problems with the add-in being disabled mostly after other programs have tried to access Word (such as IE).

First can I ask what you mean by manually adding the DLL. Are you referring to registering the DLL?

Also can both MrsVJW and RoboHelp_User check in Add/Remove Programs whether RH6 is still installed? If it is, do either of you use it?

Peter,

Yep, I did have Run Time error issues, and replacing the .dot files eventually worked out, which is one reason I tried it again when this problem came up.

I may have gotten it fixed for me... was poking around my Word settings, and in my Add-ins, the RoboHelp Word COM Add-in somehow got disabled (not by me, I can assure you!). Trying to enable it by selecting it wouldn't fix the problem, but I manually added it again, it's running and all is happy with the project.

Mrs VJW

Was it you who had the Runtime Errror 49 problem or am I mixing up posts?

If not, it might be an idea to look on my site for that and try what is advised there.

Snippet 92.

I'm having the same issues, which started yesterday. Using RH7 with Word 2007 on WinXP.

I cna edit the file, but RH will not save the Word document. When I try to do a Save All from Robohelp, it doesn't give any errors but it also does not really save the file. If I try a Save from Word, it does the same thing... no errors, but it does not really save the file. I can save the file - a real save, it includes the changes I just made - doing a "Save As" in Word, since I'm just editing text and not adding/deleting any projects.

If I've just done a "Save all" or "Save", I am prompted when I close the project to save the file. If I click Yes/Save, it brings me right back to my file without closing it. If I click No/Cancel, and I've just done a Save all or Save, I will not see my edits in the file. If I have done a "Save As", I can see my edits.

I tried playing with a copy of the project, and renaming the RTF files. That removed all my links for the files in question. And I am still getting the same "not really saving" behavior.

I've cleared out and replaced my RoboHelp and Normal.dot templates, twice. No difference. But I am going to try yet again once I hit Reply on this message.

I created a new project, and it's got the same problems with not really saving any changes I make.

I haven't noticed Word acting funny on it's own.

Try the following after creating a copy of your whole project.

Rename all the .RTF files in the project and then reopen the project. This should regenerate new .RTF files that might solve the problem.

Some other things to prod at:

1) Does it work with the sample projects?
2) Does it work with a new project?
3) Does MS Word function ok by itself (saving, etc)?
4) Were the template files removed when the customer did a
uninstall/reinstall?
5) Normal.dot may be corrupt. Close all apps that may spawn
winword.exe sessions (MS Word, Outlook, RoboHelp for Word, etc), rename normal.dot, and launch MS Word normally to rebuild it.

If none of these steps work, then you will have to consider contacting support, unless someone has any ideas.

All my projects are generated on my local drive. I have tried clicking on X and when the prompt asking me if I want to Save all comes up, I say yes and nothing happens, it does not save.

I think the problem you face is that whilst Robohelp for Word is still fairly widely used, the proportion of authors using it is dropping and few of those provide support on the forums. Whilst there are still people providing good support, unless they have hit this problem, they cannot help so I suspect you may have to go to Support. I only use it when trying to help on the forum.

You are generating from a local project without any source control and generating to a local drive?

If you edit a document and then click the X to close it, do you get prompted to save it? What happens then?