RH7 (TCS) hangs when importing

Question

I've had RH7 for a few months now, and haven't had a problem
with it. Today, however, I tried the relatively simple task of
importing a FrameMaker document and it froze. Everything else on
the computer was working fine, even FrameMaker. I checked the
memory usage for the program and it was skyrocketing. I tried
moving the files I was using to different drives, including the
harddrive, I tried disconnecting from any networks in case
something was interfering, I tried importing other types of files,
and nothing has worked -- it still freezes.

The files I was working on were brand new - didn't have
anything in them at all, so I can't imagine its a problem with the
file.

Any thoughts anyone?

Kari

Any thoughts as to why this might be happening?

JainVivek · Answer

What is the size of the document you are importing? RoboHelp does a number of things during import, splitting into HTML topics, conversion of styles, converting images to new formats, mapping cross references formats to hyperlinks, validating cross references and so on.

During the import/live link process, you can go to the project folder and navigate to the name of the FrameMaker book or document. RoboHelp creates a folder for each chapter. Don't open the HTML files. However, if you look at timestamps of the files being generated, you may realize what is RoboHelp working on.

RoboHelp makes 2 passes of FrameMaker documents, one for creating HTML files and images etc and second one specifically for cross references validation and re-generates HTML files for updating hyperlinks.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.