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Mark Pud
Mark Pud
Known Participant
October 22, 2013
Answered

RH8 and where it stores project files

  • October 22, 2013
  • 1 reply
  • 846 views

Hi all, I'm remotely supporting some colleagues in another country who will be connecting to my RH project via our corporate LAN. The project is in RH8 HTML (webhelp) and using Robo SourceControl 3.1. They're running Win XP SP3 (I know, I know).

I can get them connected to the project OK in RSC, but when opening the project in RH8 it's taking hours upon hours! The project local store is a local drive e.g. c:\RH8.

They have admin permission on their PC.

One thing we noticed is that the files from the C: drive folder are also somehow finding their way into the user profile desktop (desktop icons are disabled on the corporate setup). The profile is stored on the LAN and is filling her profile space up - but I suspect this is also the cause of the epic slowness.

Any ideas on how I can stop RH mysteriously mirroring from C: to the user's profile?

This topic has been closed for replies.
Correct answer Willam van Weelden

You may have done this already, but did you try removing the .CPD file before opening? That may help a little.

Is there anything custom in your project: large attachments, generated HTML files, etc.?

Greet,

Willam

1 reply

Captiv8r
Captiv8r
Legend
October 23, 2013

I've moved this thread to the Source Control area of the RoboHelp forums.

Hopefully that will help in getting a fast and accurate answer.

Mark Pud
Mark PudAuthor
Known Participant
October 31, 2013

Thanks... I'm now onsite in Spain (tough life eh) and I still can't fathom what the issue is other than RH just doesn't like our network!

We created a new empty project and that works fine, connects to source control and works in RH8 as expected.

But the original project will not load up just just freezes for hours and never unfreezes! The size of that project is only around 30MB so the network traffic shouldn't be heavy..

Not sure about the issue of files from c: getting mirrored to her desktop, I can't reproduce it, so not going to worry about that for now!

If anyone has any ideas on why this project would fail to load in RH8, please shout!

Otherwise we are going to have to rebuild on the new project

Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
October 31, 2013

You may have done this already, but did you try removing the .CPD file before opening? That may help a little.

Is there anything custom in your project: large attachments, generated HTML files, etc.?

Greet,

Willam

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