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The_Real_Mike73
Inspiring
March 17, 2010
Answered

RH8 browser-based AIRHelp: blank, empty

  • March 17, 2010
  • 1 reply
  • 492 views

RH 8.0.2.208

When I view the browser-based AIRHelp locally, everything works fine, but when it's accessed from a network location, the page is empty. There is no TOC or anything.  The only thing I see is a grey background rendered in Flash.

This problem occurs in IE 8 and FF 3.6

Is there a workaround for this?

    This topic has been closed for replies.
    Correct answer Praful_Jain

    Hi,

    You need to change the flash player security setting to view browser based help from network location. RoboHelp does the same for local folder when you generate the help. There is already a solution posted on forum link http://forums.adobe.com/thread/506780?decorator=print&displayFullThread=true

    -Praful

    1 reply

    Praful_Jain
    Praful_JainCorrect answer
    Participating Frequently
    March 17, 2010

    Hi,

    You need to change the flash player security setting to view browser based help from network location. RoboHelp does the same for local folder when you generate the help. There is already a solution posted on forum link http://forums.adobe.com/thread/506780?decorator=print&displayFullThread=true

    -Praful