RH8 for Word not displaying images in WebHelp

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Greetings.

We recently upgraded from RH7 for Word to RH8 for Word. Images (bitmaps) that displayed perfectly when RH7 compiled the WebHelp do not display at all when RH8 compiles the WebHelp. All we get is an extra blank line -- not even a broken image link.

Images are in the correct folder; nothing has changed, except for the upgrade.

The images were placed in the files using the New Help Image icon.

This is an urgent and high-priority issue for us. Adobe Tech Support is unable to assist.

Thank you!

Jerry

RH for Word

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Captiv8r

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Hi there

Have you examined the WebHelp output folder to see if the images are there?

Are you certain you are using RoboHelp for Word? 99% of the folks creating WebHelp have moved from the crank start Model T to the Jetliner.

Cheers... Rick

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A

Anonymous

Hey, thanks for the super-swift reply!

Trust me -- we are using RH8 for Word. It's a long and exceptionally ugly story, but I hope it at least will have a happy ending -- over the next four weeks we're converting to RH8 HTML.

That said, we've got a release of our SaaS application tomorrow, and, while I don't entirely agree, the current tech writer (and keeper of RH for Word) won't push the revised Help system until the image problem is resolved.

Offhand I don't know where I might find the WebHelp output folder. I'll go look -- but would you mind assisting?

Thanks very, very much.

Regards,

Jerry

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Captiv8r

Legend

Hi again

Well, one might assume that you knew where the WebHelp output folder was because you are reporting the images aren't showing when you view WebHelp. So the question now becomes: How exactly are you viewing the WebHelp? Are you clicking the "View Result" button after you generate? Are you viewing after you publish it to the Web Server? (That doesn't sound right as you are saying the "keeper" won't push it until the image issue is resolved. This would seem to infer that you aren't involved other than to post and act as an intermediary?

Cheers... Rick

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