RH8: unSupported Version of MS Word

Forum|Forum|15 years ago
April 18, 2011
5 replies
1501 views

RoboHelp 8.0.2.208, just updated. Microsoft Word 2010. RH is part of TechComm Suite.

Trying to export to "Printed Documentation" to save files as MS Word.

I'm getting an error that says "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."

Word 2010 is newer than Word 2000.

How do I fix this? I need to be able to export to Word.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

I didn't think Word 2010 worked with RH8, only RH9+ Google the forums or see if Peter G. responds - he will know better.

Peter Grainge

Community Expert

It's a bad message. When written it was true but it didn't allow for new versions of Word. Only RoboHelp 9 supports Word 2010 but the good news is the upgrade price is lower when you are only upgrading one version, which you will be I guess.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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johndaigle

Legend

Following up on Peter and Jeff's posts, I would add this:

In RoboHelp 9, Word 2010 is supported but only the 32-bit version of Office/Word 2010.

Here's a snip from Peter in a related post.

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Currently RoboHelp 9 runs at 32 bit in Wow mode on 64 bit Windows OS. When RoboHelp (32 bit) tries to interact with Office 2010 (64 bit) it fails and RoboHelp thinks that Office is not installed.

In short, you can run RoboHelp 9 on a 64 bit system but like other applications that run in this way, they cannot interact with other 32 bit applications.

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Microsoft is having to answer lots of queries about this since hundreds of 32-bit applications (like RoboHelp) are affected. This is why Microsoft installs the 32-bit version by default even on a 64-bit OS. Here's the official blurb from MS:

http://technet.microsoft.com/en-us/library/ee681792.aspx

john

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon

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