RH9 activation?

I’ve just inherited a copy of RoboHelp 9 from the previous technical writer who worked at our company a few years ago.

The computer she was using has long since been reformatted, etc.

I installed on a new computer, loaded the original serial number - and it was accepted.

However, when I’m asked to activate or enter my Adobe ID, the screen says “Network error. Please try again later” – even though I have full access to the internet.

I am on a Windows 7 Pro OS, and using Office 2010 (WORD) as my documentation development environment.

I also installed the 9.0.2 update – are there any more recent ones?

It looks like I can still work with the program, but when I generate a Webhelp test file and try a preview, all I get is a flickering line at the top of the screen.

I would appreciate some help getting straightened out.

Thanks

Leybl Botwinik, Documentation manager

Evolven Software.