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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 21, 2013

How has it failed?

The process did not complete?

Something is wrong with the topics in Rh10?

Clues required.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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L
laura358Author
Known Participant
May 21, 2013

Hello,

I tried to open the XPJ file that was created using RH9 on my computer that has RH10. A dialog appears asking to either upgrade the file or cancel. Clicking Upgrade leads to a message that says "Open project was cancelled or the application was unable to load the database for [file location].cpd"

Also, I am new, this is my first time usinhg Robohelp...

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 21, 2013

Before you do anything else, make sure you have a copy of the project still in Rh9 format as a backup.

Do you still have Rh9 on your PC?

Was Rh10 installed with admin rights?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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