A

Anonymous

Question

RH9 Server reporting and searching dilema

Forum|Forum|13 years ago
May 14, 2012
3 replies
6098 views

We had RH9 and server went live recently. But unfortunately stuck in this dilemma:

In order to get better searching function, we have to use one pane instead of two panes;

With one pane, RH9 server stops generating statistical reports (we have window 2008 R2 as the application server)

Adobe told me this is a bug.

I am quite surprised: with this bug, how could RH9 server gets its marketing? Do you have any idea about this issue? I searched the user forum and get nothing.

I am wondering any possible that we are the only customer using RH server 9 for its reporting? Or this bug only triggered on certain configuration conditions?

Appreciate your any comments.

Frances

This topic has been closed for replies.

C

Chris McQuillen

Participant

Hello All,

I’m glad to see I’m not the only one experiencing this problem.

This thread hasn’t seen a post in over a year so I’m hoping maybe somebody has some news? It seems unfathomable that there hasn’t been a patch for this problem in a year’s time?!?!

I would like to mention another related issue to this: TOC not opening the corresponding folders of a clicked search result.

Background:

I’m using Robo 10 and publishing WebHelp Pro to RoboServer 9.
Last month we upgraded from Server 8 to Server 9. Before this upgrade the problems didn’t exist.
I have multiple projects and am experiencing the same issues on all my sites.
These 2 issues only happen when the project is pushed to the server. When I look at the generated output before pushing to the server, everything works fine.
Just like everyone before, Adobe’s only solution was to switch to Single Pane in Window Properties.

Problem 1

When searching, after I click a search result and the page opens, if I go back to the TOC the page is not highlighted in the TOC. Before the server upgrade, the TOC automatically opened the folder where the search result resided when a search result was selected from the list of results. I have many pages nested 3-4 folders deep in the TOC. So, when a search result is found it is very useful to know where exactly in the TOC it is placed to see other associated items.

Problem 2

The search functionality is working properly. When going over the Search Items with No Results Robo Report, I noticed quite a few search items that should have produced a result. For example, people have been searching for a single word that has an entire book in the TOC dedicated to it. The book contains multiple pages with that search word in the page title and headings. Again, if I look at the generated output before pushing to the server, searching for this single word produces all the results expected. Once it is on the server, searching for the word produces no results.

Here is an example:

I search the word Macess and get no results.

However, there are multiple pages in the TOC with that word in the title that should be found:

So, anybody have any updates to this problem?

Any info would be much appreciated!

Thanks,

Chris

johndaigle

Legend

Hi, Chris

I will reach out to Adobe to take a look at this issue.

To help expedite this, by chance do you already have a case number assigned by technical support? Do you happen to have a support contract? That will help track it.

If you will email me your contact info at my email listed in my profile, I'll try to have them contact you directly.

Have you checked your configuration/installation profile with the "Grid" chart of OS, Database, Tomcat, Java VM, etc. you are using to see if this conflicts with the documentation found here:

http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WSbe3e657580667f14494180ac12b9fd08c8d-8000.html#WSbe3e657580667f143f22003112b9febd70d-8000

and here:

http://helpx.adobe.com/robohelp/kb/recommended-os-database-combinations-robohelp.html

You might also take a look at this knowledge base article.

http://helpx.adobe.com/robohelp/kb/books-topics-missing-toc-webhelp.html

Thanks for your patience.

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon

A

amitjha-lt

Adobe Employee

Hi

Thanks for reporting this issue.

Search and other issues has been fixed in RHS 9.0.1 update. see RoboHelp Server Update 9.0.1 is here ! « TechComm Central by Adobe for details.

Thanks

Amit Jha

RoboColum_n_

Legend

Hi Frances.

Can you tell us what you mean by "we have to use one pane indtead of two" and "better searching"? I am struggling to understand how you have implemented the search function and the problems you have had that led you to implement it this way.

A

Anonymous

Hi RoboColum,

with 2 panes set up for the new window, if we search in webhelp: “applicant service representative”, the rank is #1. if we search in webhelp pro, nothing found.

with single pane, this kind of issues are fixed. though users need to click extra "show" link to get into 2 panes. and substring is still not working consistently: if we search vaccine or vaccin, we get result, but if we search vacci or vacc, there will be no results, but if we search vac, all the topics include vac will show up.

we thought comparing to getting statistical reports, we would sacrifice the extra show click step and substring for short term till adobe get us a better solution, but now they are telling me with single pane RH9 server stops generating reports.

so that's i want to know how other company implemented RH9 server and still get a good searching function. otherwise, RH server 9 won't bring us any benifit.

Thanks,

Frances