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A
Anonymous
August 4, 2013
Question

RH9 Webhelp Search function is not working properly

  • August 4, 2013
  • 2 replies
  • 1785 views

Hi,

My organization is using RH9 for a Webhelp project.  My company and our client are restricted to using IE9 for the online help I have created for this project, and our OS environment is Windows 7.  When I generate using the Webhelp layout, with the TOC, Index and Search options chosen, my resulting browser window shows two frames.  Left for the Contents/Index/Search and right for the content.  In the left panel, there are three links at the top for Contents, Index and Search.  When I click on the Search link, the only thing I see is the alphabet A-Z (which are links to filter items beginning with these letters (much like the index link) and a list of what I would say is garbage.  For example, if I click on H, I see items like "half 1 2 3" or "held" or "honor # 1 2 3 4 5 6 7 8", etc.  If I run my cursor down this list, I notice that maybe the word honor is a link.  If clicked it brings up one of my topic pages.  I can also click on the random numbers that appear, like clicking on 3 it brings up another topic page.  The search function does not allow me to type in a search criteria, since there is no search field as well.

Do you have any suggestions for this issue?  Is this a bug, or do I need to change settings somewhere within RH9?  The same thing is happening when using this help project that is running on our clients server.  Is there any suggestion you can give to try and make this work properly?

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2 replies

A
Anonymous
August 5, 2013

On another note.... one thing I forgot to mention is that my complanies projects require us to use the 508 compliant feature.  If I'm understanding what I am reading about this option, this may be my issue.  That the search feature will not build in the same fashion whent his is chosen.  However, it's interesting that when I unselect this option, and configure the rest of the settings to what I like, I'm not seeing any TOC, Index or Search capability workiing at all.  I get a two framed window with the three tabs for thiese but nothing appears below it (which is another problem for another day).  In any event, I think my resolution is that the search will not function with 508 compliance.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 4, 2013

I suspect you have changed the Preferred Format in your layout from the default DHTML to Pure HTML. Change it back and it should be OK.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
August 5, 2013

Peter,  Thanks for the quick response!  Unfortunately the Preferred Format option is greyed out and I cannot access it.  But, the DHTML > Pure HTML option "is" selected.  This is one reason why I don't understand why my Search is still coming out like the index alphabet clicks.  Do you have any other suggestions?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 5, 2013

Perhaps you have 508 accessibility ticked as well?

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