RHPJ file went missing

Forum|Forum|2 years ago
December 7, 2023
5 replies
454 views

I am using RH2019. In the last week or so, my rhpj file went missing. I can no longer locate it locally. I have back up on the server of all the topic files and supporting content (css, png, docs, etc) I edit my help project at least weekly, and all was fine until just recently. No idea why it disappeared.

Any idea what could cause it to go missing?

Is there any easy way to rebuild the project without starting from scratch?

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Correct answer Jeff_Coatsworth

Where were you storing the project? The fact that the sample projects have gone awol sounds like stuff in your My Documents\My Robohelp Projects\ folder got whacked - maybe by your IT?

A

Amebr

Community Expert

Check with IT regarding antivirus. I haven't heard of it happening for a while, but overzealous AV settings can delete files unexpectedly.

Also, if the project lives in your My Documents/Documents folder, that can sometimes be mapped to network shares or cloud drives, and sometimes the sync functionality can mess up and corrupt or not copy files to the cloud/network location correctly. My personal preference is to keep RH source files out of these locations and manually back up to a network location, if possible. It might not be possible at your work, but do keep this in mind, and perhaps also keep a manual backup in a zip format, as Peter suggested, as well.

Peter Grainge

Community Expert

Get the whole backup.

If you have made changes since the date of that, copy them across.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

There is no fix for a missing RHPJ file other than maybe a backup working. No guarantees it will and it may have stale information.

Are you saying you only back up certain files? I don't understand the logic of that. I suggest in future you create zip files of the whole project and put them on the server. Prefix the file YYMMDD so that they sort corrrectly.

Beyond that it is a case of creating a new project as described in the link that @Jeff_Coatsworth has given you.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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G

goLobosAuthor

Known Participant

Not saying I only backup certain files. The location where the content was stored is backed up daily by corporate. I will reach out to them to find out if they can restore last known good

Jeff_Coatsworth

Community Expert

I've never heard of a system losing that file when it's been locally maintained. Nothing in the Recycle bin?

I'm not sure what you can do other than first making a backup copy of what you've got left right now & trying to copy in the file from the last backup version you've got stored away.. Take a look at Peter's site for some advice - https://www.grainge.org/pages/authoring/opening/opening_projects.htm