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SteelcaseMark
Inspiring
November 27, 2013
Answered

Right-Hand panel flickers for context-sensitive help

  • November 27, 2013
  • 1 reply
  • 1101 views

I have applied the IE 10 fixes for displaying help, yet one topic displays the TOC and header, but the right hand panel is blank and flickers until I select a different topic (but the flicker returns when I select the original context sensitive topic in the TOC), or I select a program from the IE toolbar (for example: "About Internet Explorer" and then it is fine until I exit the browser and try again.

Here's the kicker. I am using IE9 and do not plan to upgrade to IE10 for precisely the reason RH 10 needs a patch.

This topic has been closed for replies.
Correct answer SteelcaseMark

Thanks. I appreciate your patience.

Date: Tue, 7 Jan 2014 22:11:01 -0800

From: forums_noreply@adobe.com

To: steelcasemark@hotmail.com

Subject: Right-Hand panel flickers for context-sensitive help

Re: Right-Hand panel flickers for context-sensitive help

created by Amebr in WebHelp - View the full discussion

For my particular situation I looked in the source code for a good and a bad topic, and specifically the first dozen or so lines that deal with setting up the html page (so, about to the bottom of the HEAD section-ish). I can't remember exactly what the problem was now, as it was quite a long time ago - possible a strange in-line or page-level stylesheet setting.

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I took the templates in FixForRH10Install and copied them to where they had to go, recompiled and there is no more flicker.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 27, 2013

Well, that’s just great for you – but your help users may have something else in mind (if they have any browser choice at all) ;>)

A
Community Expert
AmebrCommunity Expert
Community Expert
November 27, 2013

I think maybe the issue is that the problem appeared in IE9 after applying the IE10 patch, and maybe a significant number of users will still be on IE9 .

Given the symptoms,  maybe there's some rogue code in the problematic topic. Comparing the code of the good topic and the problem topic might reveal the issue.

For example, I once had a couple of topics that were missing the border between the topic content and the tri-pane bar (in chm output). Somehow the bad topics had topic level code that removed the border. No idea how.

HTH,

Amber

S
SteelcaseMarkAuthor
Inspiring
January 7, 2014

Amebr,

Sorry for the delay in replying - changed priorities interfered.

Thank you for the reply. Did you compare the good and bad "topic's" code or project files' code?  What precisely did you compare?

Mark

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