Skip to main content
A
Anonymous
December 9, 2009
Question

ROBO 8 (Adobe RoboHelp 8 HTML has encountered a problem and needs to close.

  • December 9, 2009
  • 1 reply
  • 606 views

I am really getting frustrated with RoboHelp 8 (HTML).  It will work for a day or two then when I try to open it, it will not open and give the message above.  I have to unzip a copy and it will let me open it.  I can work for awhile and then it will give that message and I loose what I have worked on since the last time I closed it and zipped it.  I am tired of zipping it several times a day.  I am wasting a lot of time doing this.  What needs to be done to fix this problem for good?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 10, 2009

You've given us nothing to go on.

1] Have you applied the two patches that have been released?

2] Is it also one or a number of specific topics?

3] Is it a specific action?

4] Is your project on a network drive?

5] Have you tried renaming the CPD file? - See Opening RH Projects on my site.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
A
Anonymous
December 10, 2009

1] Have you applied the two patches that have been released?  Yes.  However after I applied them, it would not allow me to even open any ROBO project.  I uninstalled them and then ROBO worked fine for a couple of weeks, then started giving me same problem as before which is it would not open and gave me the message above.

2] Is it also one or a number of specific topics?  It would not even allow me to open that project.  I had to unzip a copy and then I could open that one until it got corrupt.

3] Is it a specific action?  Opening project using ROBO or going into the folder and opening it with the xpj file.

4] Is your project on a network drive?  No.  It is on my desktop.

5] Have you tried renaming the CPD file? - See Opening RH Projects on my site.  Yes.  That did not work either.  It still would not open.

I just downloaded the patches again.  I just opened the project that I was working on yesterday afternoon.  That one had not crashed yet.  I will let you know if I have anymore problems with it.

N
Nick27
Inspiring
December 10, 2009

dheinze wrote:

2] Is it also one or a number of specific topics?  It would not even allow me to open that project.  I had to unzip a copy and then I could open that one until it got corrupt.


huh, Are you opening your projects from within Zip files?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices