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GSSue
Participant
Nov 9, 2011 5:31 PM UTC
Question

Robo freezes when opening or importing

I cannot open projects or import files or images in RoboHelp. I can open existing projects in Windows Explorer, but I cannot open them via File > Open, or by clicking Open...on the splash screen. I am trying to create a new project, but cannot import my company's css, skin, or any other templates I need to create the project I want. This is a Robo problem only. I do not have this problem with FM or Captivate. This is a fairly recent problem that seemed product related, not project related, so i uninstalled and reinstalled robo help, but it did not help anything.

When I click File > Open or File > Import, Robo freezes, and I cannot click anything. When I hit Esc on the keyboard the mouse is released and I can again navigate and click stuff in Robo

Has anyone else had this problem?

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7 replies

Community Expert
AmebrCommunity Expert
Community Expert
Nov 10, 2011 3:10 AM UTC

Sounds like your Open window has fallen off the edge of your screen. Try this:

Click File > Open .

Press Alt, Spacebar, M.

Press any arrow key.

Waggle the mouse  until the Open dialog box displays on screen.

Click to place where you like.

Repeat for any other occasions where RH freezes, but Esc seems to make things work again. (Esc is closing the dialog box, and returning control to the main window).

Amber

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    GSSueAuthor
    Participant
    Nov 10, 2011 4:25 PM UTC

    You are absolutely unbelievable! How did you know this? Thank you so very very much – I have a huge project due at the end of the month, and I was about to start borrowing co-writers’ laptops!

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