Skip to main content
Participant
June 24, 2024
Question

Robo help 2022 install failure doesnt continue after SSO authentication

  • June 24, 2024
  • 1 reply
  • 173 views

Hi there

 

i am trying to install RH2022 , my licence is provided by my companys single signon, the installer starts and asked me to login, which i do, in the browser it says i have successfully logged in and i can close the browser to return to the installer.

 

however the installer doesnt continue it appears to get stuck with no notification of whats going one.

 

any ideas ?

    This topic has been closed for replies.

    1 reply

    Community Expert
    July 1, 2024

    This post sounds similar. Could it be your corporate firewall blocking adobe sites? 

    https://community.adobe.com/t5/robohelp-discussions/robohelp-16-installer-doesnt-react-after-browser-login/m-p/14433171