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Participant
June 4, 2025
Question

Robo Help Licensing issues in Azure Runner

  • June 4, 2025
  • 1 reply
  • 95 views

Our organisation is migrating our applications to Azure and team is building a CI/CD pipeline for build and deployment.They were able to do the build using Command Line script.But the problem is, the Runner they use it for pipe line dont have internet connection.So every time when they run the the piple line , Robohelp triggers licence expire error .Is there any solution to this problem ? Do this tool need Internet available always ?

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
June 4, 2025

Generally, yes. It does a "phone home" to check to see that your subscription is still current. You might want to contact the RH folks about this see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.