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J
James_Shorty
Participant
June 22, 2006
Question

RoboH Import Problem

  • June 22, 2006
  • 4 replies
  • 310 views
Hello all,

This is a new issue and just recently started on a machine that I have been using RoboHelp on for about 6 months now.

RoboHelp v9.22 Build 566 that has be service packed.
Windows XP
Microsoft Office 2003

When I go to:
File \ Import \ Word document and select the word doc,

I receive the following message:

Unable to create HTML document. The current installation of Microsoft Word does not support the HTML format. Check you isntall options to see if it was left out.

As far as I know nothing has changed in my environment with Office.

Any Ideas?

Thanks,
James
    This topic has been closed for replies.

    4 replies

    J
    James_ShortyAuthor
    Participant
    June 22, 2006
    Great. It is all working now.

    Thanks again,
    James
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 22, 2006
    It's like breaking the speed limit, you don't get caught every time but that doesn't make it correct.

    Word XP is OK, you don't need to go all the way back to 2000.

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    J
    James_ShortyAuthor
    Participant
    June 22, 2006
    Ah, I need to downgrade Office 2003 to Office 2000. Ok this is possible. What intrestes me is that it has worked in the past and I knew that there were some incompatibilites with my version of Robo and the Office suite.

    I appreaciate your quick response.

    James
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 22, 2006
    Welcome to the forum.

    RoboHelp X5 is the first version to support Word 2003. You need to downgrade to Word XP. That will also require you to uninstall and reinstall RoboHelp.

    Could upgrading be an option?

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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