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A
adobeblomt
Participant
February 12, 2014
Question

RoboHelp 10 and .CHM File Functionality Issue

  • February 12, 2014
  • 1 reply
  • 1366 views

I have RoboHelp 10 running on Microsoft Wincdows 7 operating sytem. I have completed my help topics in RoboHelp 10 and was using the Microsoft HTML Help layout/format to create my final .CHM help file. When I compile the help I don't get any error messages and all seems to be good. The .CHM file does get generated but when I open/run it, there are problems. It "freezes" on the first Help topic and none of the buttons or links work. I also can't close it down; I have to force it closed using the Task Manger. As a test, I also tried generating other help file formats using the same help topics/project I used to create the .CHM file. For example, I used the Multiscreen HTML5, WebHelp, and WebHelp Pro source layouts to generate a Help file and all of them function properly to produce a working Help file. It's just the .CHM file that is not working correctly. Is this a problem with Windows 7, RoboHelp 10 on Windows 7, or some other key process/step I forgot to do or include before generating the .CHM file? Thanks, Thom

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1 reply

Captiv8r
Captiv8r
Legend
February 12, 2014

Hi there

Where is the CHM file when you run it? Are you running (or attempting to run) it from a network location?

Cheers... Rick

A
adobeblomtAuthor
Participant
February 12, 2014

It is located on my local drive in the following RoboHelp directory, where it was created: !SSL!/Microsoft_HTML_Help.

Captiv8r
Captiv8r
Legend
February 12, 2014

Does the same thing happen if you open one of the supplied sample projects?

If so, it indicates a problem with your system or installation. If not, it indicates a problem with your project.

Cheers... Rick

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