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Duck_Master
Inspiring
August 29, 2014
Answered

Robohelp 10 command line crashes

  • August 29, 2014
  • 2 replies
  • 525 views

I am trying to build a robohelp project at the command line and it crashes. Building manually in the IDE works.

The event log show:

Faulting application name: RHCL.exe, version: 0.0.0.0, time stamp: 0x4ff35c65

Faulting module name: HtmSingleSourceMultiScreenHelp.dll, version: 10.0.0.287, time stamp: 0x4ff358bc

Exception code: 0xc0000005

Fault offset: 0x0000f38a

Faulting process id: 0x7f8

Faulting application start time: 0x01cfc3baef76dd63

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RHCL.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\HtmSingleSourceMultiScreenHelp.dll

Report Id: 30ffeec3-2fae-11e4-9ddc-f4ce46ba20d2

The generated log shows that it crashes right after it logs 'Processing index data...'.

It appears to be the same issue found here: Generating either Multiscreen or Responsive HTML5 from command line (RHCL)

What can I do to get this building on the command line successfully? I have 4 other projects I am doing this the same way with and they are generating the output fine.

This topic has been closed for replies.
Correct answer Duck_Master

So since the crash happens every time when it is processing indexes I decided to create a new index (with copy from existing checked) and then deleted the old index and the problem has gone away.

2 replies

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Duck_MasterAuthorCorrect answer
Inspiring
September 2, 2014

So since the crash happens every time when it is processing indexes I decided to create a new index (with copy from existing checked) and then deleted the old index and the problem has gone away.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 31, 2014

Are the other projects HTML5 or some other output type?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Willam van Weelden
Willam van Weelden
Inspiring
September 1, 2014

Is this the same issue as Robohelp 10 command line crashes?

If so: @Peter: can you close one of the issues and add a reference?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 1, 2014

@Willam. Link added to the other thread that has now been locked.

@duck master. Please see to forum guidelines and do not duplicate posts in different threads. What happens is some people reply to one thread and others reply to the duplicate. That makes it messy for you and anyone coming along later with the same problem. If you realise you have posted in the wrong forum, add a request to the thread asking the moderators to move it. Thanks.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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