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A
Anonymous
October 12, 2013
Question

Robohelp 10 crashes

  • October 12, 2013
  • 2 replies
  • 1567 views

Robohelp 10 crashes (runtime error - Visual C++ - runtime library) when I select printed documentaion.  Macros are enabled in Word.  Anyone have similar problems?

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    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 14, 2013

    Here's one thread that may help.

    http://forums.adobe.com/message/4062497#4062497

    Googling "runtime error - Visual C++ - runtime library" will get you 809,000 other links. It seems to be a Microsoft issue. I have just exchanged emails with someone who has a project I sent him and he is having this issue. Using the same project the printed document is produced on my machine.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 14, 2013

    One thing to add, the other person is only having this problem with this one project. He has suggested could it be that my system is set to UK English whereas his is US English. I doubt that as we have regularly exchanged projects and not hit this problem. Also printing one of the samples would give similar issues as they are US based so I would expect issues there if language were the issue.

    Please try one of the sample projects and try to establish if the issue is general or project specific.

    Also try creating a new print layout in the project giving grief.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    October 15, 2013

    This is happening on a new IBM laptop with Windows 7 with MS Word 2010.  I had been using Robohelp 10 on another laptop - for almost a year now.

    When I select "Printed Documentation" for the Salesbuilder sample project, I get the following and then RH 10 dies. Additionally, using Task Manager, I can see two winword processes left running after RH 10 dies. 

    Willam van Weelden
    Willam van Weelden
    Inspiring
    October 14, 2013

    Which version of Word are you using? What are your generation settings?

    Greet,

    Willam

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