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C
chad pink
Participating Frequently
November 26, 2014
Question

RoboHelp 10 crashes when generating WebHelp

  • November 26, 2014
  • 1 reply
  • 1682 views

I have a new laptop, and have installed TechCommunicationSuite_4_WWEFDJ, which includes RH10. I mapped RH to source control (Team Foundation Server MSSCCI Provider), and have successfully been able to check-in/check-out files.

When I generate WebHelp, below is what displays in the Output View, and then I get an error prompt that RH is not working and to close it, find an online solution, etc.

I must be missing a dll or something in my new laptop. Everything was working fine on the old one. Does anyone know how to resolve this?

Output View

Starting compilation...

WebHelp preprocessor 10.0.0.287

Clearing output folder...

Compiling C:\FuelsManager Help\Web Application\Cirrus\index.htm...  note: the output folder is local only; not mapped to source control

Preparing to create WebHelp...

Preparing files for WebHelp...

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1 reply

C
chad pinkAuthor
Participating Frequently
November 26, 2014

This is what I got from the error details:


Problem signature:

Problem Event Name: BEX

Application Name: RoboHTML.exe

Application Version: 10.0.1.292

Application Timestamp: 51493787

Fault Module Name: RHUtils.dll

Fault Module Version: 10.0.0.287

Fault Module Timestamp: 4ff35385

C
chad pinkAuthor
Participating Frequently
November 26, 2014

Exception Offset: 000643af

Exception Code: c0000409

Exception Data: 00000000

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

C
chad pinkAuthor
Participating Frequently
November 26, 2014

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