Robohelp 10 crashing when generating a CHM
I am running Robohelp 10.0.1.292 on a Windows 7 64-bit with 4GB of RAM. I have a Robohelp project with 1,969 topics from which I've successfully built three WebHelp outputs, but when I generate a CHM file using the same conditional tags as one of the WebHelp outputs, Robohelp consistently crashes on the same topic and produces two crash events in my Windows Event log:
Event #1
RoboHTML.exe
10.0.1.292
51493787
mfc100u.dll
10.0.40219.325
4df2e0e6
c0000005
0005cb9b
f64
01cfa2a229b521c5
C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe
C:\Windows\system32\mfc100u.dll
e6b660f9-0e95-11e4-b500-001d0935163c
Event #2
RoboHTML.exe
10.0.1.292
51493787
ntdll.dll
6.1.7601.18247
521ea8e7
c0150010
0008482b
f64
01cfa2a229b521c5
C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe
C:\Windows\SysWOW64\ntdll.dll
ea2dc420-0e95-11e4-b500-001d0935163c
I rebooted my PC and restarted Robohelp, then applied a conditional tag to exclude the topic from the build and was able to successfully generate the CHM file. I turned off the conditional and have tried the following strategies which all result in the same two sequential Robohelp crashes:
- Delete the CPD file
- Delete topic from project and recreate it
- Delete all the links to and from this topic
- Remove topic from the TOC
- Turn off conditional expressions
- Delete the browse sequence
- Delete the index
- Change the path of the CHM file to one that is outside of the project
- Shorten the output path of the CHM file to not have any spaces
Any insight would be greatly appreciated!
Thanks,
Alan
