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A
Anthony_KA1
Inspiring
February 17, 2014
Question

RoboHelp 10 FlashHelp not returning search results

  • February 17, 2014
  • 2 replies
  • 1993 views

Hello All,

  I have been using Robohelp for some time now going all the way back to RH7. Currently using RoboHelp 10. I just created a RH10 Flashhelp project and I am having problems with the search results. Here is what I get.

After Producing FlashHelp and opening localling to test search I get the following

IE 9: Search works correctlly

Firefox 26.0: Search returns no results immediately, no long progress of searching almost instant return of no results.

Chrome: same as Firefox.

Hosting on IIS 6 Windows 2003 server R2 with Service Pack 2

IE9: No search results

Chorme: No search results

Firefox: No search results

Does anyone know of possible browser or RoboHelp generation settings that may cause this.

Thank You,

Anthony Padgett

This topic has been closed for replies.

2 replies

A
Anthony_KA1Author
Inspiring
February 18, 2014

Is there anyone out there that could tell me what are the top causes for search not working in a FlashHelp produced robohelp project? Some IE browser versions work sometimes others do not, other browsers like Chrome and Firefox seem to really have an issue with the search functionality.

Any help is greatly appreciated.

Willam van Weelden
Willam van Weelden
Inspiring
February 20, 2014

This is FlasHelp, so the search is probably hidden inside some Flash files.

For what it's worth: Can you try opening the developer console in the browsers (press F12). Then see the console tab and try to search. Does the console show you any errors or warnings?

Greet,

Willam

A
Anthony_KA1Author
Inspiring
February 20, 2014

No errors or warnings when searching in IE, Chrome, or Firefox. Still only IE 9 is returning search results in left pane.

Captiv8r
Captiv8r
Legend
February 17, 2014

Hi Anthony

As you are producing FlashHelp, (well, assuming you are based on this being the FlashHelp forum and all) I might suspect looking at the Flash Player installed on your system. Note that IE, Firefox and Chrome implement the Flash Player differently. So it's entirely possible to have perhaps version 8 of the Flash Player on IE and version 12 in Firefox. Not sure if Chrome is special or if it uses the same player as FF or IE.

But that's where I'd begin looking.

Additionally, it might also depend on whether you are viewing the help content off your local C drive or whether you are testing after uploading to a web server.

Cheers... Rick

A
Anthony_KA1Author
Inspiring
February 17, 2014

I am using Adobe Flash Player 12 in all browsers.

I am also testing in both local C drive location and on server. Same outcome with no returned search results.

This seems to be an isolated issue with one of the projects I produced. I reproduced it and tested again and only IE on my local machine allows me to search. After uploading to server again I get the same no returned search results in any browser.

Thanks for the reply tho, it is greatly appreciated.

Captiv8r
Captiv8r
Legend
February 17, 2014

Okay, so you might want to troubleshoot this a bit further. At least I would do it this way.

I'd personally try downloading an older version of the Flash Player/Plug In. Uninstall the version 12 player and reinstall the older version. Test. There should be no need to re-generate the output. Just test with an older version of the Flash Player.

The reason I suspect this is because I also have encountered issues on my own machine where I am unable to view video content after an update to the Flash Player.

If that turns out to be the case, I'd guess your next best bet would be to abandon FlashHelp and use WebHelp instead.

Cheers... Rick

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