Inspiring

Question

RoboHelp 10 generates Webhelp that does not display well in Google Chrome

Forum|Forum|13 years ago
December 11, 2012
2 replies
3852 views

We use RoboHelp 10 and create WebHelp which we post on a webserver. The TOC Index, Search / navigation panes do not display any content. If we generate a version with the "Pure HTML" option instead of the "DHTML" option the navigation panes do show the content, but we would rather not take this route because other functions still don't work properly.

It happens regardless of the contents of the helpfile.

No relevant JavaScript errors show in the console.

We found various tricks that claim to solve this issue but at least for RoboHelp 10 they don't work.

This topic has been closed for replies.

Jenn_Platt

Participating Frequently

I've been having this same issue, and I have researched many "tricks" but none seem to work. Was there ever an answer to this issue?

Eventually we plan to update the files to RH HTML 11 but it won't be until next year due to lack of available personnel.

Peter Grainge

Community Expert

Only the workaround that I have given above. I would not expect RoboHelp for Word to be updated. It is not even included in RoboHelp 11.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

I think we need to establish whether this is a project issue, a server issue or a RoboHelp for Word issue.

Please open the RoboHelp HTML program and open the Employee Care sample project. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

Go to the Single Source Layout pods and generate one of the webhelp layouts. Put that on your server and see if it has the same problems. If it does, then that may suggest the issue is with RoboHelp for Word and we can run some more tests to confirm that.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Message was edited by Peter Grainge to correct second paragraph.

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L

l2daxAuthor

Inspiring

We have tested the RoboHTML sample project and that does work on our server.

So I guess the issue is related to RoboHelp for Word.

Do you have any suggestions to run some more tests to confirm that?

RoboColum_n_

Legend

The problem is with your project, not the application. BTW you are using RH HTML not RHML for Word right?

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