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Known Participant
December 5, 2014
Question

Robohelp 10 - hyperlink to Revit file throws 404 - page not found error

  • December 5, 2014
  • 1 reply
  • 341 views

Hello, all,

I have a topic in an RH 10 project that includes hyperlinks to two Autodesk Revit (.rvt) files. Users need to download these files as part of the procedure described in the topic. When I test the links locally, they work without a problem. However, after I publish (multiscreen HTML5) to our server, the links throw a "404 - page not found" error when clicked. I've verified that the files are included in the project as baggage files. I've found that I can zip the files up and create links to the zip files instead as a workaround, but it means more steps for the user (which, of course, I'm trying to avoid).

Does anyone know of any solutions to this problem? Are there simply certain file types that Robohelp doesn't support as linked files from a topic?

Thanks in advance for your help!

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1 reply

Peter Grainge
Community Expert
Community Expert
December 11, 2014

Try putting the files to be downloaded into a zip file.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Known Participant
December 11, 2014

Hi, Peter,

Thanks - that's what I ended up doing. I was just trying to eliminate a step for the users to make it a bit easier.