RoboHelp 10 in TCS 4 - locking up

Hi Jim

Issue : Robohelp Freezes/ Locks Up even when you Launhc Robohelp and click Open.

RESOLUTION : First thing you need to make sure that you must install Adobe TCS 4.0 as an Administrator.

Close Robohelp 10.Click on Start button and just above the start buttin, in the search box type regedit. Open Registory Editor and then go to HKEY_CURRENTUSER>Software>Adobe>Robohelp>10.000.00

Make a right click on the 10.00 folder and click Export. Choose Desktop from the left panel and save it with a name Backup. (This way you can make a backup of 10.00 regisrty entry)

Now make a right click on 10.00 folder in Registry Editor and click Delete.

Launch Robohelp and observe Robohelp 10 behavior.

ISSUE : Robohelp crash while converting Framemaker file (document/book)

Resolution :

Try Short Path Convention : If Framemaker file (document/book) is on network drive or on such location in your computer that the location path is so long, then change the location of the Framemaker file.

Say you have a folder name Test that contains Framemaker document/book then copy and paste the Test folder in the C drive. Then the path of the book will be C:\Test (Shortest path)

Now open Robohelp and open your project where you want to import Framemaker file. Once the Robohelp project is open, click on File> Project Settings and then click on Edit Conversion settings for Framemaker documents. Click on Image and then Uncheck Use Distiller to Generate Image. Click Ok and then click Ok once again.

Go ahead and import the Framemaker file/book.

Hope it helps

Thanks and Regards

VJ